Privacy Policy for austincar2go.com
At austincar2go.com, your privacy and the protection of your personal data are of the utmost importance to us. We are firmly committed to maintaining the confidentiality, integrity, and security of the information our users entrust to us. This Privacy Policy is designed to inform you of the types of data we collect, why we collect it, how we use it, and your rights in relation to that data under both the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
1. Introduction
We recognize the significance of safeguarding personal data and fully embrace our responsibilities as a data controller. We are dedicated to upholding principles of lawful, fair, and transparent data processing and ensuring that all personal data entrusted to us is processed in accordance with applicable data protection laws.
2. Scope and Role of the Data Controller
This Privacy Policy applies to all personal data collected through our website, austincar2go.com, including associated web and mobile services. For the purposes of applicable data protection legislation, the data controller is austincar2go.com, responsible for determining the purposes and means of processing your personal information.
For any inquiries, requests, or concerns regarding data processing activities, please contact us at [email protected].
3. Categories of Data We Process
We collect and process the following categories of personal information:
a. Usage Data:
Information about your interaction with austincar2go.com, including browser type, IP address, date and time of visits, pages viewed, and session duration.
b. Account Data:
Personal identification details provided during account creation or service sign-up, such as your name, billing/shipping address, email address, and phone number.
c. Profile Data:
Preferences, service usage behavior, purchase history, and other insights derived from user interactions to enhance user experience.
d. Communication Data:
Records of your communication with us, including emails, support requests, feedback, chat logs, and contact history.
e. Technical Data:
Information about the device and technology used to access our website, including device type, operating system, screen resolution, and system configurations.
f. Transaction Data:
Payment details (limited to what is necessary for processing; we do not store full payment information), order contents, delivery data, refunds, and billing documentation.
g. Preference Data:
Your stated interests, choices regarding marketing communications, consent records, and user-customized settings.
4. Legal Bases for Processing
In accordance with the GDPR, the processing of your personal data is lawful only when it rests upon one or more of the following legal bases:
– Consent: Where you voluntarily provide information and grant us authorization (e.g., subscribing to a newsletter).
– Contract: Where processing is necessary for the performance of a contract (e.g., providing reserved services).
– Legal Obligation: Where processing is required to comply with applicable laws and regulations.
– Legitimate Interests: Where processing supports our operations and does not override your data protection rights (e.g., customer support, usage analytics).
5. Your Data Protection Rights
You have specific rights granted under applicable data privacy laws, including but not limited to:
– Right of Access: To obtain a copy of the personal data we hold about you.
– Right to Rectification: To correct inaccurate or incomplete data.
– Right to Erasure: To request deletion of your personal data when no longer necessary or upon withdrawal of consent.
– Right to Restriction: To limit how we use your data while a concern is being resolved.
– Right to Data Portability: To obtain your data in a machine-readable format for transfer to another provider.
– Right to Object: To processing for direct marketing or where based on legitimate interests.
– Opt-Out Rights (CCPA): California residents may request to opt out of the “sale” or sharing of personal information.
To exercise any of these rights, please contact us at [email protected]. Verification procedures may apply to ensure the security of your data.
6. Security Measures
We employ robust security protocols to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include:
– End-to-end encryption of sensitive data during transmission.
– Role-based access control limiting internal data exposure.
– Secure backups and disaster recovery protocols.
– Regular audits and staff training on data protection obligations.
While no system is absolutely immune to risk, every reasonable effort is made to secure your information.
7. International Data Transfers
Where your personal data is transferred outside the jurisdiction of your residence, including to countries without equivalent data protection laws, we rely on approved mechanisms such as Standard Contractual Clauses (SCCs) and strive to ensure adequate safeguards are in place.
Users within the European Economic Area (EEA), United Kingdom, and California will continue to benefit from appropriate protection levels in line with GDPR and CCPA.
8. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected. Specific retention periods include:
– Account Data: Retained until account deletion or deactivation.
– Transaction Data: Retained for seven (7) years to comply with tax and legal obligations.
– Communication Data: Retained for up to three (3) years following last contact.
– Usage and Technical Data: Retained up to two (2) years for analytical and service enhancement purposes.
– Preference and Consent Records: Retained as long as the related preferences remain in effect.
9. Cookie Policy
We utilize cookies to enhance user functionality and improve website performance. Cookies are small data files stored on your device. We use the following categories:
a. Essential Cookies:
Necessary for core website functionality, such as login management and service continuity.
b. Functional Cookies:
Enable customization and personalization tailored to your user experience.
c. Analytics Cookies:
Allow us to collect aggregated data on user behavior (e.g., pages visited, time spent) to improve our service delivery.
d. Performance Cookies:
Used for performance metrics and system diagnostics to ensure optimal website uptime and accessibility.
10. Cookie Management and Compliance
On your first visit to austincar2go.com, you will be presented with a cookie consent tool. You can manage or withdraw your consent at any time by accessing our Cookie Settings within your browser.
Under GDPR and CCPA, you reserve the right to:
– Accept or reject non-essential cookies.
– Receive clear information about the types and purposes of cookies in use.
– Revoke cookie consent at any time without impact on your use of essential services.
11. Children’s Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently obtained such data, it will be promptly deleted. Parents and guardians who believe their child has submitted data are encouraged to contact us at [email protected].
12. Policy Updates
We reserve the right to modify or update this Privacy Policy in response to legal, regulatory, or operational developments. Changes will be communicated via austincar2go.com and, when applicable, via direct notice to users whose data may be affected.
You are encouraged to periodically review this policy to stay informed about our data handling practices.
13. Contact Us
If you have questions, comments, or concerns about this Privacy Policy or how we manage your personal data, please reach out to us:
Email: [email protected]
Website: https://austincar2go.com
We are fully committed to protecting your privacy, complying with global privacy standards, and providing transparency around our data practices. Should you have any concerns about how your information is being handled, we encourage you to contact us directly.
Thank you for trusting austincar2go.com with your personal information.